cancellation policy

A. revocation

You have the right to revoke the purchase contract within fourteen days without giving any reason.

You can only revoke your order in full. A partial revocation is excluded – so your order must be returned in full. A refund will only be made once I have received the goods in full.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform me (Marion Schlenzka, Marion Schlenzka Designs, Fischerring 13, 06120 Halle, Germany, Tel.: +49 176 502 508 43, e-mail: by means of a clear declaration (e.g. a letter sent by post or by e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, I have to repay you all payments that I have received from you, including the delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which the notification of your revocation of this contract has been received by me, provided that the return has been received by me. For this repayment, I will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you. In no case will you be charged any fees because of this repayment. I may refuse to refund you until I have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

Since yarn packages are used items, I reserve the right to refund the purchase price, including delivery charges, only upon receipt of the undamaged goods.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

B. Cancellation form

If you want to revoke the sales contract concluded with me, please fill out this form and send it back together with the ordered goods to:

Marion Schlenzka
Marion Schlenzka Designs
Fischerring 13
06120 Halle

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)



Ordered on (*) ____________ / received on (*) __________________

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only in case of paper communication)


(*) Delete where not applicable

Buying digital products (knitting patterns & e-books) on Ravelry and Lovecrafts.

When purchasing digital knitting patterns and e-books, you will be redirected to my designer pages on or websites. You can make the purchase both as a guest and with an existing member account. Payment is made via Paypal or a credit card.

Please refer to the terms of sale of Ravelry (Ravelry LLC, Privacy Matters, 39 Dodge St #134, Beverly, MA 01915) and LoveCrafts (LoveCrafts Group Ltd, WeWork Aviation House, 125 Kingsway, London). Returns and refunds are excluded for digital products on these sites.

If you have any questions, please feel free to contact me at my email address